Search
Filters
Close

Delivery and Returns

Delivery

Free delivery applies to orders over £100.00p plus VAT to one UK mainland address. UK mainland excludes Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands, Islands and some areas of Scottish mainland.

All goods must be examined upon delivery for obvious signs of damage and a note must be made on the driver's paperwork/electronic pad. If this is not possible you must add the words "damaged" to your signature. The customer must inform North London Catering Equipment Ltd within 24 hours of receipt of any damage or shortage to their order.

A signature is required upon delivery for all goods.

You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email.

Carriers will make delivery to the door (or site) but not locations within. Deliveries to addresses with a central receiving area will be delivered to that area. Goods are delivered to the receivers address but not necessarily to the named contact.

Should you fail to take delivery at the appointed address and time, goods may be returned to our warehouse or supplier. The costs incurred where goods are returned in relation to failed delivery attempts shall be passed on to you, the customer.

Claims for non-delivery of goods must be made to us in writing within 7 days of the invoice date.

You must make sure that you have adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point. You must make sure that you have checked all dimensions thoroughly and have adequate access for the goods being delivered, particularly large and bulky items.

Failed deliveries will be charged for.

Deliveries required at specific times during the day will be charged extra.

Returns

Our return policies apply to goods unused and as new, in their original and undamaged packaging (external & internal) and with all instruction manuals.

Special order goods may not be returned unless found to be damaged or faulty upon delivery.

Under the Distance Selling Regulations 2000 (DSR2000) you have the right to return your goods, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs. Goods must not be returned to us without our authorization, you must obtain a returns number. Unsuitable goods or goods ordered in error will be charged a restocking fee of up to 30% plus VAT. Please make sure that the goods you order are suitable for your purpose.

Within 30 calendar days of receiving your order you may return the goods to us at your own cost provided they are un-damaged, un-used and in their original undamaged packaging with all instruction manuals included, you will be charged a 30% plus vat re-stocking fee for this.

The customer must arrange insurance with the carrier or Post Office when returning goods to cover possible damage or loss in transit for the full value of the item.

If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer.

You will be refunded or credited within 30 days for goods returned under the above terms.

Where applicable carriage or postal charges are not refunded in the event of a customer returning goods under our 7 or 30 day return policies.